Refund Policy

This policy explains when you can get your money back for a paid Reviewee plan. It applies to purchases made by Khem Singh Dhami, trading as Reviewee.

30-day money-back guarantee

If you are not satisfied with a paid plan, contact us within 30 days of your first payment and we will refund it in full. You do not need to give a reason. This guarantee applies to the first payment on a new subscription.

Renewals

Subscriptions renew automatically until you cancel. Because we email a receipt for every payment, renewal charges fall outside the 30-day guarantee. If a renewal caught you by surprise — because you meant to cancel, or did not use the Service in that period — contact us anyway. We would rather refund an unwanted renewal than keep money you did not intend to spend.

Cancelling

You can cancel at any time from your billing portal, reachable from Subscription in your dashboard. Cancellation stops future payments and your plan stays active until the end of the period you have already paid for. We do not pro-rate partial periods, and cancelling on its own does not issue a refund — ask us if you want one.

How to request a refund

Email conceptcodes2020@gmail.com from the address on your account, or use our contact form. Tell us which charge you want refunded — the date and amount from your receipt is enough.

Our payments are processed by Paddle, who act as the merchant of record and appear on your statement. You can also request a refund directly through the link in your Paddle receipt, or at paddle.net. Either route reaches us.

How long it takes

We aim to answer refund requests within two business days. Approved refunds are returned to the original payment method, normally within 14 days of approval. How quickly it then appears depends on your bank or card issuer.

Your statutory rights

Nothing in this policy limits rights you have under consumer law. If you are in the EU, EEA, UK or Switzerland you have a statutory right to withdraw from a purchase within 14 days; buyers in some other countries have similar rights. Where the law gives you more than this policy does, the law applies.

Where we may decline

We may refuse a refund where there is evidence of fraud or repeated refund abuse, or where an account was used to breach our Terms of Service. If we decline, we will tell you why.

Contact

Questions about this policy: conceptcodes2020@gmail.com.