Terms of Service

These terms govern your use of Reviewee (“the Service”). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to do so.

Who you are contracting with

Reviewee is operated by Khem Singh Dhami, a sole proprietor based in Nepal. References to “we”, “us” and “our” mean Khem Singh Dhami trading as Reviewee. You can reach us at conceptcodes2020@gmail.com.

Payments are processed by Paddle.com Market Ltd, who act as the merchant of record for every paid plan. Paddle appears on your statement, issues your invoice, and is responsible for collecting any sales tax or VAT due.

The service

Reviewee lets you request reviews from your clients, moderate what you receive, and publish approved reviews on your own website through embeddable widgets and hosted pages.

Your account

• You are responsible for keeping your login credentials secure.
• You are responsible for activity that happens under your account.
• You must give accurate information and keep your email address current — we use it for service notices and password resets.
• You must be old enough to form a binding contract where you live.

Your content

Reviews submitted by your clients, and the client details you enter, remain yours. You grant us only the licence needed to operate the Service: to store that content, and to display approved reviews through the widgets and hosted pages you choose to publish.

You agree not to use the Service to:

• Publish reviews you wrote yourself, or that were not given by a real client, or that you have altered so they no longer reflect what the reviewer said.
• Publish a review without the reviewer's knowledge that it may be shown publicly.
• Publish content that is unlawful, defamatory, infringing, or that discloses someone's personal information without their consent.
• Attempt to breach the Service's security, scrape it at scale, or interfere with other customers' use of it.

We may remove content or suspend an account that breaches these terms. Where practical we will tell you why first.

Review integrity

The value of this Service depends on reviews being genuine. Our review links are issued to identified recipients so a business can show a review came from a real client. Deliberately misrepresenting the origin of a review is a material breach of these terms, and in many jurisdictions is also unlawful consumer protection matter.

Plans, billing and refunds

• Paid plans are billed in advance through Paddle on a recurring basis until cancelled. Paddle acts as the merchant of record, so they appear on your statement and handle any sales tax or VAT. Enterprise plans are billed under the terms agreed with our sales team.
• Paid plans carry a 30-day money-back guarantee on your first payment. Our Refund Policy sets out how refunds work in full and does not limit your statutory rights.
• You can cancel at any time from your billing portal. Cancellation takes effect at the end of the period you have already paid for; we do not pro-rate partial periods.
• If a payment fails we may retry it and may suspend paid features until it succeeds.
• We may change prices with reasonable notice by email before the change applies to you.

Availability

We work to keep the Service available but do not promise uninterrupted service. We may change or discontinue features. If we discontinue the Service entirely, we will give you reasonable notice and a way to export your data.

Ending the agreement

You can stop using the Service and delete your account at any time from your settings. Deleting your account permanently removes your organisation, clients, review links and reviews, and any widget or hosted page you have embedded will stop working.

Liability

The Service is provided “as is”. To the extent permitted by law we exclude implied warranties, and our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot be limited by law.

Changes

We may update these terms. If a change is material we will notify you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated terms.

Governing law

These terms are governed by the laws of Nepal, and the courts of Nepal have jurisdiction over any dispute. If you are a consumer, this does not deprive you of the protection of mandatory laws in your own country of residence.

Contact

Questions about these terms: email conceptcodes2020@gmail.com or get in touch.